Key to our success has been our highly decentralised approach which allows the businesses to develop their own models to address day-to-day business activities. We believe that they benefit from the flexibility to tailor their operations and cultures to their individual situations. However, this variety of approaches to CR is underpinned by our business principles and a fundamental requirement to manage CR risks.
Over time, our businesses have therefore developed their own approaches to CR. For example, the Twinings Ovaltine strategy is based on the five elements shown below. Because each separate business has different CR risks, some are more advanced than others and have embedded CR further into the heart of their operations.
In February 2010, we held our first group conference on CR in order to bring together all our experts from across the group so they could share best practice and learn from common experience. We found this enormously productive and regular dialogue between participants has been established – we will be holding this global meeting again.