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Our focus areas: our products, consumers and communities

We are here to help people thrive by providing safe, nutritious and affordable food, and clothing that is great value for money. We also want to support the local communities in which consumers enjoy our products because their strength supports our success.

What really matters

Offering safe, nutritious and more sustainable products that consumers can afford: safety is non-negotiable and increasingly consumers want products that support their health and overall sense of wellbeing, including their environmental and social ‘conscience’.

Helping customers and consumers to cut their carbon emissions: from seeds that reduce the need for fertilisers to enzymes that enable lower clothes washing temperatures.

Widening customer and consumer awareness: helping them make more informed choices about our products.

Adding value to local communities: because our stores, operations and products connect us to the places where consumers and our employees live and their strength supports our success.
 

Why we take action

  • product safety is non-negotiable; 
  • products that support healthier lifestyles and wellbeing reflect consumers’ preferences and can also help address national and global health issues; 
  • more of our customers and consumers want products with positive ethical credentials; and 
  • supporting our local communities helps us all to thrive.

To learn more about the work we do with our products, consumers and communities please read our Responsibility Update or click on the case studies below.

Responsibility in action: our products, consumers and communities


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