Stakeholder engagement

At business and Group levels, we engage directly with many different stakeholder groups, including our shareholders, customers, consumers, employees, suppliers and their workers, communities, NGOs, industry and trade associations, trade unions, institutional investors and governments.

We believe that ongoing dialogue with stakeholders across the Group’s businesses is fundamental to our success. ESG is a part of our conversation with different stakeholder groups, and we consider their views and priorities in our materiality assessments. Read more about stakeholder engagement and decision-making in our Annual Report.

Our stakeholders

Customers and consumers
Investors and shareholders
Employees
Suppliers and workers in supply chains
Communities
Governments

Stakeholder	Why our businesses engage	Key matters	How the businesses engage with this stakeholder group
Employees	We employ approximately 138,000 people. Our people are central to our success.	Health, safety and wellbeing Diversity, equity and inclusion Cost of living Culture Engagement Development	Day-to-day engagement Email Town halls Surveys Health and safety programmes Training Notice boards Newsletters Intranet
Suppliers and workers in supply chains	As a diversified international Group, we have many complex supply chains.	Responsible sourcing Supply chain sustainability Payment practices Human and labour rights in our supply chains Transparency in supply chains	Conversations (face-to-face or virtual) Training Communication sessions Correspondence Audits Engagement with supplier representatives and NGOs
Customers and consumers	The buyers of our safe, nutritious and affordable food, and clothing that is great value for money.	Healthy and safe products Value for money Availability of products Customer relations Social and environmental impact Store environment	In-store signage (Primark) Face-to-face interactions with staff Customer surveys Websites Labelling Social media Customer/consumer contact lines Market data analysis

Communities and the environment	Supporting society and respecting the environment are two of the key ways we live our values and make a difference.	Climate change mitigation and adaptation Natural resources and circular economy Social impact – including employment opportunities Agriculture and farming practices	Various environmental programmes Dealings with NGOs and other expert programmes and schemes Coaching and training programmes Community programmes and schemes
Shareholders and institutional investors	The Company has a mix of individual and institutional shareholders, including bondholders, whose views are valued.	Strategic updates Business and financial performance Return on investment ESG Remuneration	Results announcements Press releases Annual general meeting Annual Report Website Meetings Registrar
Governments	The Group is impacted by changes in laws and public policy.	Climate and environment-related matters Tax and business rates Agricultural and trade policy Public health Support of businesses and workers Energy support schemes	Meetings, calls and correspondence Responding to consultations and calls for evidence Providing data/insights (e.g. supply challenges) Participation in government schemes Parliamentary events Industry forums Site visits Attendance at conferences